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Home / News Stories / The Legal Marketplace: TQM – A credo for putting clients first (access required)

The Legal Marketplace: TQM – A credo for putting clients first (access required)

Last month, two Richmond law firms completed their one-year obligation to a pilot project on "Total Quality Management," a philosophy which runs contrary to the traditional methods of practicing law, some of which may have angered clients. The old practice-of-law paradigm shows the lawyer as the dictator of client needs and focuses attention on billable hours, ...

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