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Parties 'Must' Arbitrate Although Pact Says 'May' (access required)

A contract provision that says the parties "may" have a dispute resolved by conciliation or arbitration turned into a "must," once one of the parties invoked contract procedures for alternate dispute resolution, the Supreme Court of Virginia has ruled, 4-3, in a case of apparent first impression. Despite the permissive language, arbitration was mandatory if requested ...