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Home / Uncategorized / Coaching for success or managing for survival? (access required)

Coaching for success or managing for survival? (access required)

I often quote a former practice advisor for the Law Society of Alberta, Paul McLaughlin, who suggests that all receptionists should be viewed as "Managers of First and Last Impression." I could not agree more, as our receptionists are the first to greet visitors in person and by phone. Their marketing "hats" are huge when ...