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Employee’s hug of visitor costs $1.2M (access required)

An overly enthusiastic greeting by a customer service associate at a Fairfax County Lowe’s store has resulted in a $1.2 million jury verdict for a regular customer of the store. Alex Johnson, an employee at the store in Chantilly, rushed up behind the customer to give him a bear hug. Johnson is 6’ 2” and weighs more ...

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