Give great client service

By Dolan Media Newswires
Published: November 23, 2011

How do you measure client service? How can you avoid being replaced? There are no easy answers, since client service is measured in the eye of the beholder. Research based on 240 in-depth interviews with corporate counsel conducted by the BTI Consulting Group concluded that 53 percent of clients are willing to replace their primary law firm with ...

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