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Author Archives: Nancy Byerly Jones

Act quickly when dealing with problem partners (access required)

Partners sometimes disappoint each other. But if one of your partners has a legitimate and serious problem such as alcoholism or anger management issues, you need to face it squarely and quickly while taking all necessary steps to ensure clients ...

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Tips for maintaining a healthy office (access required)

1. Know what kind of firm and reputation you want to build and in which direction you want your “ship” to be heading. 2. Create, share and review often your firm’s mission statement 3. Make sure all employees understand the ...

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The dangerous link between chronic office chaos and stress…or worse (access required)

When lawyers struggling with excessive stress, depression or even substance abuse want to get their lives back in order, they often reach out to medical and mental health professionals. In addition, many state bar associations offer alcohol and substance abuse ...

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Preventing partnership implosions before it’s too late (access required)

All too often we hear about law firms or extended families that find themselves in the midst of highly emotional, extremely costly and messy disputes. These conflicts can be over a lot of little things or fallout from a major ...

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Writing a ‘mental health’ policy for your firm (access required)

By Nancy Byerly Jones Alcoholism, substance abuse and depression among attorneys usually receive the most attention at CLE programs and in publications. This makes sense in light of the continuing (and alarming) rise in the numbers of individuals suffering from ...

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Coaching for success or managing for survival? (access required)

I often quote a former practice advisor for the Law Society of Alberta, Paul McLaughlin, who suggests that all receptionists should be viewed as “Managers of First and Last Impression.” I could not agree more, as our receptionists are the ...

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Staff ?problems' that may steer your office off course (access required)

Clients often ask me what staff problems would make my “High Voltage – Beware the Dangers” list. That’s a tough question to answer generically, but here’s a top 10 list: * Adults whose office behavior is straight out of high ...

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Quick office ?health' checks (access required)

There’s just not enough time in a day. Where did the years go? How did I get to this age so fast? Got to get to that backburner client matter tomorrow! If you’re like me, these types of thoughts pop ...

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