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Resilience: an often overlooked skill for success (access required)

Runner Running FEA

A recent study found lawyers have a rate of depression that is four times higher than that of the general population. The study also found lawyers have a rate of alcohol abuse that is three times higher than the general ...

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The fundamentals of expert witness cross-examination (access required)

Witness on Stand FEA

 “A lawyer can do anything with cross-examination if he is skillful enough not to impale his own cause upon it.” – John Henry Wigmore Professor Wigmore’s oft-quoted observation is a cautionary note on the hazards of heedless cross-examination. Without question, ...

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Consistency of client service not just for Fantasyland (access required)

DisneyWorld FEA

Go to a Disney theme park and you will understand the client experience. From the moment you touch their world until the moment you leave it, Disney wants you to have a uniformly high-quality, distinctively Disney time. A guest’s experience ...

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