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Client service is more than pursuit of happiness (access required)

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There is a big difference between doing a good job and having hap­py clients. While it’s great to have satisfied customers, it’s more im­portant to do a good job. As human beings, it feels good on a deep level when ...

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To land a company as a client, do your research (access required)

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Consider this scenario: You get the meeting you have always wanted with the company’s general counsel, to formally pitch for busi­ness or to attend a special event with her for the first time. What should you do next? Research. The ...

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Victim’s mother backs Huguely’s version of fatal encounter (access required)

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The mother of Yeardley Love, the University of Virginia lacrosse player who died in 2010 after a scuffle with former boyfriend George Huguely V, is endorsing his version of events in a legal filing. Sharon Love, Yeardley’s mother, cites facts ...

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Fewer COA filings fuels fee hike plea (access required)

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Lawyers who write wills have been winning clients with advice on “how to avoid probate.” This marketing pitch may draw estate-planning clients, but delivering for the client has led to a downturn in business for Virginia’s commissioners of accounts, who ...

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Law students win for defendant at the 4th Circuit (access required)

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After months of preparation, a pair of University of Virginia law students, their professor seated behind them, stood before the 4th U.S. Circuit Court of Appeals and argued against the federal Bureau of Prisons. A decade of a man’s life was on the line. And the law students prevailed against the government.

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Three bad tech habits that your law firm needs to break (access required)

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During a lifetime, most people develop less-than-ideal habits that can be detrimental to wellness and maybe even financial health. But when it’s an enterprise or law firm that’s putting those habits into place, it can impact every aspect of operations, ...

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