Please ensure Javascript is enabled for purposes of website accessibility

Author Archives: Christopher F. Earley

Marketing is vital, but leave it to an assistant (access required)

Marketing is what drives the growth of a law firm. To me, it is the single most important function of a practice, because outside of word-of-mouth referrals, typically there are no clients walking through the door without marketing. But if ...

Read More »

How to make calling your firm a positive experience for clients (access required)

I believe the telephone and the way it is handled is one of the most important aspects of running a successful law office. Here are some easy and free ways to improve the experience for all callers to your firm. ...

Read More »

Finding that special someone (access required)

“People are not your most important asset. The right people are.” — Jim Collins I am a massive believer in the importance of hiring the right people for my firm. Without the right people, my firm can only go so ...

Read More »

The importance of coaching (access required)

“A good coach can change a game. A great coach can change a life.”  — John Wooden One of the best decisions I ever made was to invest in professional coaching. Since I began to receive coaching, it has been ...

Read More »

Is your firm’s intake system working as well as it should? (access required)

Meeting to discuss case intake

Intake is one of the most critical aspects of any law firm. But far too often firms don’t give the intake process the special attention it deserves. When that happens, money goes flying out the door. Marketing spend is wasted ...

Read More »

Getting online client reviews isn’t easy, but it’s important (access required)

“We all need people who will give us feedback. That’s how we improve.” — Bill Gates If you run a law firm, you likely rely on online reviews. There’s no question, though, that it can be very hard to get ...

Read More »

The difficult but important task of letting someone go (access required)

“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst you can do is nothing.” — Theodore Roosevelt There are few things harder for ...

Read More »

Finding ways to show team members you care (access required)

“The leaders who get the most out of their people are the leaders who care most about their people.” — Simon Sinek The success of any law firm hinges on its people. No successful law firm was ever built on ...

Read More »